Hospitality Consulting Projects
Created an industry-unique guest satisfaction survey enabling Crystal Cruises to capture the true opinion of their guests. The information gathered through the guest satisfaction survey provides Crystal Cruises with a significant competitive advantage not easily replicated by their competitors.
Conceptualized and produced a brand standards manual for Luxe Worldwide Hotels. Development of manual enables Luxe to raise service standards, implement QA processes, and expand global operations while consistently delivering brand principles and adhering to AAA Four Diamond standards.
Implemented F&B service, tactical, and technological systems that reduced guest service waiting times for Princess Cruises by 65%. Restructured on-board hotel operations, executed action plans, and implemented organizational tools to improve revenue, hotel operational efficiencies, and guest service scores.
Increased on-board wine sales and revenues by writing and producing a guest wine-education video for Princess Cruises. The initiative supported Princess Cruises in expanding its wine program across the fleet.
We provide relief to clients who struggle to compete with hospitality industry leaders.
We help organizations see where there is room for improvement by effectively using existing resources.
We help clients to improve processes, lower costs and improve efficiencies, without sacrificing quality.
Standards and Policies
We use an entrepreneurial approach to develop and implement company procedures and standards for our clients.