Why use dashboards?
A dashboard is simply a metaphor for critical metrics to measure business performance. Just the same way you use the dashboard of your car to monitor the status of your vehicle; you can use a dashboard to monitor key performance indicators of your company.
Companies that use scorecards and dashboards can measure the processes involved in providing guest services. It’s a simple formula:
Processes need to be measurable. In order for them to be measurable, they need to be understood. Companies that understand their processes through scorecards and dashboards can correct, control, improve and measure the quality and performance of guest services, and are consequentially able to improve guest satisfaction, reduce costs and improve revenues.
Is your company effectively using dashboards to the extent your competition does?
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